1. Information We Collect
We collect information necessary to provide hotel management, booking, administrative, and marketing services. This may include business details, contact information, login credentials, billing details, and data entered into our platform such as guest bookings, room inventory, and operational settings.
2. How We Use Your Information
- To provide, operate, and maintain our hotel management and booking software.
- To manage admin dashboards, analytics, and reporting features.
- To communicate service updates, feature releases, and support messages.
- To run marketing campaigns, performance analysis, and optimization (only with consent).
- To process payments and invoices securely.
3. Guest Data Handling
Any guest data entered by hotels into our system remains the property of the hotel. We act solely as a data processor and do not access, sell, or use guest data for any purpose other than providing the contracted services.
We do not claim ownership over your business or guest data.
4. Data Security
We use industry-standard security measures including encryption, secure servers, and access controls to protect all stored data. While no system is 100% secure, we continuously improve our safeguards to prevent unauthorized access.
5. Cookies & Tracking
Our website and platform use cookies and analytics tools to improve functionality, understand usage patterns, and enhance user experience. You can manage cookie preferences through your browser settings.
6. Third-Party Services
We may use trusted third-party services for payments, analytics, hosting, and communication. These providers are bound by confidentiality and data protection obligations.
7. Data Retention
We retain data only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.
8. Your Rights
You have the right to access, update, or request deletion of your personal or business information. Requests can be made through our support channels.
9. Policy Updates
This Privacy Policy may be updated periodically. Continued use of our services indicates acceptance of the updated policy.